Over 1.2 million people are doing money, the John Lewis way

Reduced operational costs and help desk calls by 74% - John Lewis Money

My role

Design System, UI Design

Year

June → May 2022

Project link

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Overview

John Lewis Money helps users create their perfect Home Insurance policy for their specific needs to be insured for whatever may come. The challenge was to help users make safe and convenient changes online to their data on the policies, without having to call the help desk, thus saving a lot of their time and reducing JLP operational costs?

As Lead Product Designer I helped shape the product vision by redesigning some components of the JLP Mono design system and created a few new features of the web platform.

I worked as Senior Consultant in the Deloitte Digital cross-functional team.

Achievements

4,5

years since the app is live with 4 new journeys

100k+

policies sold by now

3k+

policy renewals with a 48% retention rate by May 2022

5k+

Figma screens for the entire product

Key outcomes

  • Procesio raised in the first year over 1.1 million euros of seed and bridge funding from multiple "Angel investors", although the goal was only 900k

  • There were Early Adopters program subscribers, who joined even before the public launch

  • Procesio is trusted by 60+ companies like EY, Capgemini, E-ON, Engie, Siemens Healthineers, DHL, Iveco, Veolia, Douglas, Gameloft, AFI Europe, Takko Fashion, MET Group, Pallex, Gameloft, CCC, Abbott, etc

  • For one of our clients that had a repetitive activity of processing an Excel file every month involving 3 people for 3 days – we have built an automation that can do the job in just 10 minutes. This was an improvement of more than 400x ROI!

  • Product of the Day on Product Hunt on May 26th and February 2nd, 2024 launches

  • Procesio was awarded "Most Advanced Business Automation Platform" of 2021

  • Procesio was shortlisted for the "Future Unicorn Award" in 2022

  • Procesio raised in the first year over 1.1 million euros of seed and bridge funding from multiple "Angel investors", although the goal was only 900k

  • There were Early Adopters program subscribers, who joined even before the public launch

  • Procesio was awarded "Most Advanced Business Automation Platform" of 2021

  • Procesio was shortlisted for the "Future Unicorn Award" in 2022

  • Procesio is trusted by 60+ companies like EY, Capgemini, E-ON, Siemens Healthineers, Veolia, Douglas, Gameloft, AFI Europe, Takko Fashion, MET Group, etc

  • For one of our clients that had a repetitive activity of processing an Excel file every month involving 3 people for 3 days – we have built an automation that can do the job in just 10 minutes. This was an improvement of more than 400x ROI!

  • Product of the Day on Product Hunt on May 26th and February 2nd, 2024 launches

  • Procesio raised in the first year over 1.1 million euros of seed and bridge funding from multiple "Angel investors", although the goal was only 900k

  • There were Early Adopters program subscribers, who joined even before the public launch

  • Procesio was awarded "Most Advanced Business Automation Platform" of 2021

  • Procesio was shortlisted for the "Future Unicorn Award" in 2022

  • Procesio is trusted by 60+ companies like EY, Capgemini, E-ON, Siemens Healthineers, Veolia, Douglas, Gameloft, AFI Europe, Takko Fashion, MET Group, etc

  • For one of our clients that had a repetitive activity of processing an Excel file every month involving 3 people for 3 days – we have built an automation that can do the job in just 10 minutes. This was an improvement of more than 400x ROI!

  • Product of the Day on Product Hunt on May 26th and February 2nd, 2024 launches

Problem statement

"How Might We help users make safe and convenient changes online to their data on the policies, without having to call the help desk, thus saving a lot of their time and reducing JLP operational costs?"

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